Unable to post final read from service order - Unknown Error On Insert 11065 Status -268



Description of Issue

User receives Unknown Error On Insert 11065 Status -268 when trying to post final read from service order



Context

Utility Billing

UBCIS



Cause

Duplicate reading in Current Read Consumption for account and service



Resolution

Delete duplicate record in Current Read Consumption and then post final read from service order

Navigate in Tyler Menu to Property Revenues > Utility Billing > Bill Processing > Current Read Consumption

  1. Search

  2. Enter the Account 

  3. Accept

  4. Delete 

  5. OK

  6. Post final read from Service Order



Additional Information