Automatic Payments Failing

Owned by Knowledge Assistant
Mar 29, 2022
1 min read



Description of Issue

Error generating automatic payment records.



Context

  • Utility Billing

  • CSS



Cause

In CSS the option of Shopping Cart in enabled.  Automatic Payment Process cannot be completed with shopping cart functionality in CSS.



Resolution

As a CSS Administrator, log into CSS>Administration>Citizen Administration>Shopping Cart Payment Settings Administration

Uncheck the box  use shopping cart for all bill types.



Additional Information

This setting can be left unchecked or can be toggled only when processing Automatic Credit Card Payments.