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Disallow Complaint Violations from being deleted

Disallow Complaint Violations from being deleted

Owned by Knowledge Assistant
Apr 01, 2022
1 min read



Description of Issue

Complaint Violation records were deleted by mistake 



Context

  • Permits and Code Enforcement

  • Complaints Violations 

  • Permit and Code Enforcement Roles



Cause

Deleted Complaint Violation records 



Resolution

Permit and Code Enforcement Role permissions must be updated to remove access to deleting Complaint Violation records

  1. Navigate to System Administration > Security > User Attributes (Edit Role) or Roles 

  2. Click Search

  3. Enter the User ID in User Attributes or the Role Key in Roles

  4. Navigate to Permit and Code Enforcement Roles

  5. Click Update

  6. Navigate to the Inspections / Violations tab

  7. Remove the checkbox in front of Delete complaints/violations

  8. Click Accept (Green Check or Enter) to Save

Any further issues or if there are errors updating the Role, please contact Community Development Support



Additional Information

If records were deleted in LIVE, we can look to TRAIN or TEST to see when the last refresh date from LIVE was in hopes the data is in that environment and we can re-key the information back into LIVE.