Resolution

Clearing empirecache:
- You will need to log out of the CM Full Client before completing these steps

On your PC, navigate to File Explorer > C:\Users\yourusername
1. Right-click on the empirecache folder and click Delete
2. Right-click on the Recycle Bin icon on the desktop and click Empty Recycle Bin
3. Or, SHIFT + DELETE after selecting the empirecache folder to permanently delete it
Delete the desktop icon for your CM Full Client shortcut

You will need to launch the CM Full Client as a fresh link: How to Access and Launch the CM Full Client
- Make sure the 'bit' chosen when selecting to download and launch the CM client matches the bit of the TWAIN driver installed: CM Batch Scanning - Source drop down menu is empty and seeing message no scan source selected

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