How to clear empirecache

How to clear empirecache folders from a users workstation when:

• Errors received when attempting to launch the CM Full client:
  ...is locked by something else. Please close other Java processes that may be holding your empirecache.

• The empirecache folder itself has grown in size or is outdated based on a Content Manager upgrade.

• Content Manager

• CM

• CM Full Client 

Occasionally the CM Full Client will hang up or get stuck on certain processes, such as batch scanning.
This may be an indication that the background cache used by Content Manager on the workstation needs to be cleared in order for the process to complete.

• Clearing empirecache:

  • You will need to log out of the CM Full Client before completing these steps

1. On your PC, navigate to File Explorer > C:\Users\yourusername

   1. Right-click on the empirecache folder and click Delete

   2. Right-click on the Recycle Bin icon on the desktop and click Empty Recycle Bin

   3. Or, SHIFT + DELETE after selecting the empirecache folder to permanently delete it

2. Delete the desktop icon for your CM Full Client shortcut

• You will need to launch the CM Full Client as a fresh link: How to Access and Launch the CM Full Client

  • Make sure the 'bit' chosen when selecting to download and launch the CM client matches the bit of the TWAIN driver installed: CM Batch Scanning - Source drop down menu is empty and seeing message no scan source selected