Change UB Account Number process

An Account has been created with an incorrect value

• Utility Billing

• UBCIS

Account number needs to be changed for any reason including the following:

• Misnumbered

• A non alphanumeric character

• Does not fit the standard account naming convention

The Change Accounts program changes a utility billing account number to another utility billing account number. It is recommended to first run this process in Test or Train.

Navigate to: Property Revenues > Utility Billing > Special Processing > Critical Processing > Change Accounts.

1. Click Define.

2. Complete the Original box with the billing account number to change in utility billing programs.

3. Complete the New box with the billing account number to which the program transfers the old account information.

4. Click Accept.

5. Click Process.
   The program displays a count of the files and the file name as they are processed.

It is recommended there should be no other users on the system while this program is running.