Knowledge Assistant

Here at EERP (Munis) Support, we are dedicated to providing a seamless and empowering customer service experience. To do this we are introducing another way of sharing what we know through knowledge articles. Our easy-to-consume question-and-answer format is designed to address your issue and get you back into your day as quickly as possible.

Open

Every knowledge article starts with a question that has been posed to us by our clients. From there, we pair that question with some information to give it context and answer that question with clear, easy-to-follow resolution steps.

Knowledge articles are written by our dedicated support staff as we work to resolve your issues. We use these articles internally to share what we know with each other and now are making them visible to our clients.

Our goal is to address your issue and get you back into your day as quickly as possible. With this in mind, knowledge articles are crisply written and lightly formatted to clearly show you the steps needed to get your day moving again.

Designed for readability

Each section of a knowledge article contains specific information tailored to our customers. From the description of an issue where we capture how clients have asked a question or described an issue in the past to the cause and finally, the resolution where actionable steps are detailed in an easy-to-follow format designed to get you back into your day.

Do you have a question about an article? Good news! Our agents use them too. Create a case on the portal and reference the title of the article you are working with.

If you encounter a login prompt or would like to report any issue with a knowledge article, please log a support case using the Online Support Client Portal and provide the URL you are trying to access. Support can provide the documentation and correct the URL.