Description of Issue

Attempting to output/post an invoice batch. Error received: InvalidOperation" Message="Error generating Invoice Proof Report.

Context

Cause

Invalid customer number/address for an invoice within this batch.

Resolution

Navigate to the Invoice Entry and Proof program either by searching or via the following path: General Revenues > General Billing > Invoice Processing > Invoice Entry and Proof
Click Browse.
Select the Batch that errored from the list.
Click Resume.
Use the arrows at the bottom of the screen to flip through the records until the invoice or invoices with no Customer and/or Address are found.
When the invoice with no Customer and/or Address has been located, click Update.
Enter the correct Customer and/or Address.
1. You can use the Field Help (...) to select from a drop-down list of existing customers/addresses.
When the Customer and/or address is correct, click Accept.
Click Back.
Click Output/Post.

Additional Information

The problem invoice can also be deleted via Invoice Entry/Proof as long as it has not been generated. To do this, please see: How to Delete a General Billing Invoice
If the invoice has been generated, please contact General Billing Support.
Also see: Master Article - Error Generating Invoice Proof Report

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