Sorry access to the application is restricted when trying to access ReadyForms



Description of Issue

Receiving error Sorry, access to the application is restricted when trying to access ReadyForms

Not able to open ReadyForms Template Configuration page

Locked out of ReadyForms 



Context
  • Forms

  • !RF printer definition

  • ReadyForms Template Configuration

  • ReadyForms Administration

  • Enterprise ERP

  • Hub



Cause

Permission needs to be granted for certain access for ReadyForms Template Configuration 



Resolution
  • If requesting Administrator access - first, please reach out to Site IT to grant access

  • Login as Tylerservices and grant 'admin' access. If the Tylerservices account is unavailable reach out to TSM/SaaS

  • If all users are locked out including the Tylerservices account reach out to TSM/SaaS