Request that the user that is in the application back out of the app. Occasionally the issue persists even after the user has exited the application. Often times the lock will resolve itself overnight, once the user has been logged out of Munis for an extended period of time. The Clear App Lock utility is also available to resolve locks in the Permit and Code Enforcement programs.

Property Revenues > Permits and Code Enforcement > Setup > Administration > Permits and Code Enforcement Settings > in the top ribbon/toolbar is Clear App Lock
Look for the specific application and click Clear Lock and Yes. If the application is not listed please contact support.

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