It is recommended to run Payment Redistribution prior to issuing any refund. This ensures that the refund amount generated is correct. Full instructions for the Payment Redistribution program can be found here (Note: It is recommended to run the Redistribution by Charge in these instances): How to use the Payment Redistribution program
Navigate to Bill Refund Processing either by searching or using the following path: Munis > General Revenues > Payment Processing > Bill Refund Processing.
Click Add.
Enter the AR Category, Bill Year, and Bill Number.
Select a reason from the Reason drop-down menu.
Click Accept.
If the refund amount and the customer being issued the refund is correct, click Output-Rel from the top ribbon.
Choose the radio button for either Selected to release the refund selected prior or All to release all refunds in Bill Refund Processing.
Enter a AR and GL effective date.
Enter a GL Year and Period.
Click Accept.
Make selections to create an Export File or Munis AP Batch if desired.
Click Accept.
A message appears Refund batch released.
Click OK.
After a Bill Refund Batch has been re-leased, the batch must be officially posted from Payments Journal: How to post a payment batch in Payments Journal
1. Note: Posting a batch of refunds in Payments Journal does not impact the GL.
  1. If the selection was made during the release of the batch to create a Munis AP Batch, then the GL is impacted by the AP Checks that get sent to Customers. The posting of the AP Checks creates an API Journal on the GL with the appropriate journal entries.
  2. If the selection was made to create an Export File, and the GL is in use, then another way of recording these entries on the GL is needed. One possible way is to make the appropriate manual journal entry.

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