Unable to update a Service Based on Other type service

Owned by Knowledge Assistant
Last updated: Mar 29, 2022
1 min read



Context

When a user attempts to update a Service Based on Other type service, they receive a message saying Found no active based on other services with that service code and sequence combination.



Context

Services



Cause

The Start date for the Service Based on Other type service is prior to the Start date of the Meter Table type service that it is based on.



Resolution

  1. Review the Start dates for the relevant services in the Utilities program

  2. The Start date for the Service Based on Other type service is required to be the same or after the Start date of the service that it is based on

  3. Select Update in the Services program for the Service Based on Other type service

  4. Correct the Start Date so that the date matches the Meter Table type service that it is based on select Accept



Additional Information