Reverse Interest or Fee on Payment Plan



Description of Issue

Interest on a payment plan needs to be adjusted or a fee that was added needs to be removed. 



Context
  • 2019.1+

  • Payment Plans

  • NY Tax



Cause

Interest is incorrect or a fee was added in error. 



Resolution
  1. At the bottom of the payment plan, click the folder icon that says Waive Interest/Fees.

  2. Enter the correct interest and fee amounts. 

  3. Click Accept.



Additional Information

If further assistance is required, please contact Tax Support.Â