Description of Issue

A bill has interest that needs to be removed, deleted, or forgiven.

Context

Cause

Accumulated interest on a bill needs to be removed, deleted or forgiven.

Resolution

Navigate to the Forgive Interest program either by searching or using the following path: Property Revenues > Property Tax Billing > Region > State > Collection Processing > Forgive Interest
Click Define.
Enter the desired Year range in the Bill year range fields.
Select an AR Category range.
Enter a specific Bill number if desired, otherwise, leave the field blank to forgive interest on all bills within the years and categories specified previously.
Enter a Customer number, Property code, or Parcel if desired to further narrow the criterion.
Enter an unpaid balance range in the Bill unpaid balance range fields. (Note: This is total unpaid balance on the bill for all charges.)
Enter a Note/Comment. This is an informational, but required field.
Click Accept.
Click Select.
Click PDF to view a report of the selected interest.
Click Maintain Int to alter the forgiven interest amounts if needed.
When the numbers are finalized and verified, click Output-Post.
Choose an Output option for the report (Munis printer, Save, PDF, or Display).
Click OK.
A message appears, Forgive interest for the XXXX selected bills?
Select Yes to proceed or No to cancel.
A message appears, Interest has been forgiven.
Click OK.

Additional Information

If the interest is held please see this guide: How to forgive held interest
For additional assistance, please contact the appropriate support team based on the category of bill interest is being forgiven for.

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