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Forgive Interest

Forgive Interest

Description of Issue

A bill has interest that needs to be removed, deleted, or forgiven. 

Context
  • Accounts Receivable 
  • Property Tax Billing 
  • General Billing 
  • Community Development 
  • Utility Billing 
  • Forgive Interest (arfgvint) 
Cause

Accumulated interest on a bill needs to be removed, deleted or forgiven.

Resolution
  1. Navigate to the Forgive Interest program either by searching or using the following path: Property Revenues > Property Tax Billing > Region > State > Collection Processing > Forgive Interest 
  2. Click Define.
  3. Enter the desired Year range in the Bill year range fields. 
  4. Select an AR Category range.
  5. Enter a specific Bill number if desired, otherwise, leave the field blank to forgive interest on all bills within the years and categories specified previously. 
  6. Enter a Customer number, Property code, or Parcel if desired to further narrow the criterion. 
  7. Enter an unpaid balance range in the Bill unpaid balance range fields. (Note: This is total unpaid balance on the bill for all charges.) 
  8. Enter a Note/Comment. This is an informational, but required field. 
  9. Click Accept. 
  10. Click Select. 
  11. Click PDF to view a report of the selected interest. 
  12. Click Maintain Int to alter the forgiven interest amounts if needed. 
  13. When the numbers are finalized and verified, click Output-Post. 
  14. Choose an Output option for the report (Munis printer, Save, PDF, or Display). 
  15. Click OK.
  16. A message appears, Forgive interest for the XXXX selected bills? 
  17. Select Yes to proceed or No to cancel. 
  18. A message appears, Interest has been forgiven.
  19. Click OK. 
Additional Information
  • If the interest is held please see this guide: How to forgive held interest
  • For additional assistance, please contact the appropriate support team based on the category of bill interest is being forgiven for. 





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