Error prevents deleting of assets with Preventive Maintenance triggers in the Assets program

Owned by Knowledge Assistant
Last updated: Dec 30, 2022
1 min read



Description of Issue

Users receive an error Execute delete_wmastdtl failed - status: -6372 when attempting to delete an asset with a Preventive Maintenance trigger setup in the Assets program



Context

  • Enterprise Asset Maintenance 

  • EAM 



Cause

Defect 



Resolution

Install the appropriate work ticket for your version once it's been released:

  • 2019.1.22.0 - MUN-435799

  • 2021.3.0.0 - MUN-448540

  • 2021.4.0.0 - MUN-448541

  • 2021.5.0.0 - MUN-448542

  • 2021.6.0.0 - MUN-448543

  • 2021.7.0.0 - MUN-448544

  • 2021.8.0.0 - MUN-448545

  • 2022.2.0.0 - MUN-448546

Workaround: Use Asset Registry to delete the Asset OR Remove the preventive maintenance trigger prior to deleting the asset in the Assets program 



Additional Information