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CRW journal entries not hitting deferred revenues

CRW journal entries not hitting deferred revenues

Owned by Knowledge Assistant
Apr 07, 2022
1 min read



Description of Issue

CRW journal entries (posted writeoffs) are being posted to the general ledger without reducing the intended deferred revenue account.



Context

  • Journal Entry

  • Accounts Receivable Settings



Cause

Version 2019 introduced the option to select how over/short write-offs post, the intended option has not been selected.



Resolution

  1. Navigate to Accounts Receivable Settings.

    • Munis > General Revenues > Accounts Receivable > Setup > Accounts Receivable Settings

  2. Click on the Accounting Options tab.

  3. Click Update.

  4. Select checkbox next to the second option; For a positive balance bill, reduce the deferred revenue account instead of posting to the over/short account.

  5. Click Accept.



Additional Information

For additional assistance, reach out to Tax support.