CRW journal entries not hitting deferred revenues

CRW journal entries (posted writeoffs) are being posted to the general ledger without reducing the intended deferred revenue account.

• Journal Entry

• Accounts Receivable Settings

Version 2019 introduced the option to select how over/short write-offs post, the intended option has not been selected.

1. Navigate to Accounts Receivable Settings.

   • Munis > General Revenues > Accounts Receivable > Setup > Accounts Receivable Settings

2. Click on the Accounting Options tab.

3. Click Update.

4. Select checkbox next to the second option; For a positive balance bill, reduce the deferred revenue account instead of posting to the over/short account.

5. Click Accept.

For additional assistance, reach out to Tax support.