External Task fails to submit to EnerGov - Due to Request Type not being mapped to a Code Case
External Task fails to submit to EnerGov/EPL due to the Request Type not being mapped to a Code CaseÂ
Error in WindowService Log: Error submitting task to external system during task processing. System.ArgumentNullException: Value cannot be null. Parameter name: input
Tyler 311Â
Enterprise Service RequestsÂ
ESR
EnerGov
Enterprise Permitting & Licensing
EPL
311 Request Type needs to be mapped to an EnerGov Code Case
Navigate to Administration > External SystemsÂ
Click the vertical ellipses for the EnerGov external systemÂ
Click EditÂ
Remove any unwanted mappings if they exist
Click + button to add a new mappingÂ
After you have completed the mapping close the external system window
Click on the vertical ellipses for the EnerGov external systemÂ
Click Sync Data Entry FieldsÂ
The Sync Data Entry Fields process will create data entry fields in Tyler 311 based on the data entry fields on the mapped code case types. If fields that are required on the code case type are not completed in Tyler 311 then the creation of the code case will fail. The data entry field sync process happens in the background and may take several minutes.
Refer to Master Article - External Task fails to submit to EnerGov for other reasons as to why the External Tasks fails to submit to EnerGov
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