Clearing Disk Space On A Munis Server

Description of Issue

What can I remove on my Enterprise ERP server drives to free up space?

Context

Cause

Server drive is running out of disk space

Resolution

NOTES:

You can run a disk space analyzer program such as TreeSize or WinDirStat to see the size of all folders and subfolders and break it down to file level
When clearing unneeded files, it is best to permanently delete them, so they do not get sent to the Recycle Bin.
- Hold down the Shift key, then delete the item normally. You can press the Delete key, choose the Delete button from the ribbon, or right-click > then click Delete
  - Are you sure you want to permanently delete these items? Click Yes
- Alternatively, from the File Explorer ribbon, click the Delete dropdown, then select Permanently Delete
If there are a large number of files (such as GAS logs), the files may need to be cleared in multiple groups, so server resources do not freeze up

General server files/folders that can be cleared

OS Drive (Usually C:):
- C:\inetpub\logs\LogFiles
  - IIS logs, only needed if we are troubleshooting IIS issues
  - We recommend clearing anything older than 30 days
- C:\Users\tylerservice\AppData\Local\Temp
  - Temp staging files produced by Windows during processing
  - We recommend clearing anything older than the last server reboot
- C:\Users\tylerservice\Downloads
  - We recommend clearing anything older than 30 days
- C:\Octopus\Files\
  - Please see: Can the Files in the Octopus Folder Be Deleted
Data Drive (D will be used an example drive letter):
- D:\Octopus\Files\
  - Please see: Can the Files in the Octopus Folder Be Deleted
- D:\TylerInstalls
  - Used to store downloaded install files, can be removed once work is completed
- D:\TylerTempBackups
  - Temporary backups from when work is being done
  - Anything older than 30 days can be removed

Server specific files/folders to review

Application Server

Data Drive:
- D:\munxxx\logs\gas\*\log\isapidispatch - (app, svc, svcmss, and svcsched)
  - Ex: D:\munprod\logs\gas\app\log\isapidispatch
  - GAS connections logs, only needed if we are currently troubleshooting GAS issues
  - We recommend clearing anything older than 30 days
  - This also applies to all other Munis environments on the data drive
- D:\munxxx\logs\gas\*\tmp\isapidispatch - (app, svc, svcmss, and svcsched)
  - Ex: D:\munprod\logs\gas\svc\tmp\isapidispatch
  - GAS connections logs, only needed if we are currently troubleshooting GAS issues
  - We recommend clearing anything older than 30 days
  - This also applies to all other Munis environments on the data drive
- D:\fglgas*\gaslogs\*\log\isapidispatch
  - GAS connections logs, only needed if we are currently troubleshooting GAS issues
  - We recommend clearing anything older than 30 days
  - This folder is used with MIU deployments and is no longer used once migrated to Tyler Deploy
- D:\munxxx\temp_xxx or D:\munxxx\temp
  - Ex: D:\munprod\temp_prod or D:\munprod\temp)
  - We recommend clearing anything older than the last server reboot
  - This also applies to all other Munis environments on the data drive
- D:\formunis\server*\backups
  - Backups of forms jobs that have run
  - Keep last couple months for reference

Database Server

Data Drive:
- D:\dbexport
  - This is the nightly backup folder and typically only has a few backup files such as dbexport.bak, dbexport_tylerci.bak, and dbexport_tylercm.bak
    - The standard configuration is for these files to overwrite themselves each night with a new backup. If a file size is growing very quickly, there may be a misconfiguration in the maintenance plan.
    - If you are concerned about any of these file sizes, please contact TSM support
  - We rarely delete files from this folder!!
    - If there are additional database backups and files located here, the CLIENT MUST verify they are not needed before they can be deleted
  - Note: Use D:\TylerTempBackups for temporary backups
- D:\dbexport\differentials
  - Differentials backups typically taken every 2 hours during the day
  - Files older than 23 hours should be removed by a step in the maintenance plan
- D:\mssqldata\MSSQLxxxxx\MSSQL\DATA
  - Database data and log files (.mdf and .ldf)
  - DO NOT DELETE ANY OF THESE TO CLEAR DISK SPACE
  - If you are concerned about any of these file sizes, please contact TSM support

Infrastructure Server

Data Drive
- D:\inetpub\tylerroot\xxxx\readyforms\api\App_Data\DocOrigin\Temp
  - Anything older than 30 days can be removed

Content Manager / Forms Server

Additional Information

For additional assistance, please contact Tyler Systems Management Support or log a case via the Online Support Client Portal

Knowledge Assistant