Clearing Disk Space on a TCM Server

Owned by Knowledge Assistant
Last updated: Jul 01, 2024 by Moriah Yorkey
1 min read
Description of Issue

What can I remove on my Content Manager server's drive(s) to free up space?

Context

  • Disk Space

  • Server Maintenance

  • Clearing Disk Space

  • TCM server

  • Content Manager server

Cause

Server drive is running out of disk space

Resolution

The following folders can be cleared out:

  • <drv>:\Program Files\Apache Software Foundation\tomcat_tylercm[env]\logs - Logs when Apache is restarted, something is attached to TCM, etc. Only needed if we are currently troubleshooting Apache issues.

    • We recommend clearing anything older than 30 days

  • <drv>:\TylerTempBackups - Temporary backups from when work is being done

    • Anything older than 30 days can be removed

  • <drv>:\TylerForms\mun[env]\User\FolderMonitor\mun[env]\ProcessedJobs

    • For troubleshooting purposes, we recommend keeping 3-6 months of old files

  • <drv>:\Program Files\Apache Software Foundation\tomcat_tylercm[env]\HeadDump.hprof 

    • The HeapDump.hprof file is used to diagnose specific problems around the time the file is created. Therefore, it can be safely removed when needed.

Additional Information

When clearing unneeded files, it is best to permanently delete them so they do not get sent to the Recycle Bin.

  • Hold down the Shift key, then delete the item normally. You can press the Delete key, choose the Delete button from the ribbon, or right-click > then click Delete 

    • Are you sure you want to permanently delete these items? Click Yes

  • Alternatively, from the File Explorer ribbon, click the Delete dropdown, then select Permanently Delete

Running out of Disk Space on the Forms Server

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