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Clearing Disk Space on a TCM Server

Clearing Disk Space on a TCM Server

Owned by Knowledge Assistant
Last updated: Jan 17, 2025
1 min read





Description of Issue

What can I remove on my Content Manager server's drive(s) to free up space?



Context

  • Disk Space

  • Server Maintenance

  • Clearing Disk Space

  • TCM server

  • Content Manager server



Cause

Server drive is running out of disk space



Resolution

The following folders can be cleared out:

  • <drv>:\Program Files\Apache Software Foundation\tomcat_tylercm[env]\logs - Logs when Apache is restarted, something is attached to TCM, etc. Only needed if we are currently troubleshooting Apache issues.

    • We recommend clearing anything older than 30 days

  • <drv>:\Program Files\Apache Software Foundation\tomcat_tylercm[env]\HeadDump.hprof 

    • The HeapDump.hprof file is used to diagnose specific problems around the time the file is created. Therefore, it can be safely removed when needed.

  • <drv>:\TylerTempBackups - Temporary backups from when work is being done

    • Anything older than 30 days can be removed

  • <drv>:\TylerForms\mun[env]\User\FolderMonitor\mun[env]\ProcessedJobs

    • For troubleshooting purposes, we recommend keeping 3-6 months of old files



Additional Information

When clearing unneeded files, it is best to permanently delete them so they do not get sent to the Recycle Bin.

  • Hold down the Shift key, then delete the item normally. You can press the Delete key, choose the Delete button from the ribbon, or right-click > then click Delete 

    • Are you sure you want to permanently delete these items? Click Yes

  • Alternatively, from the File Explorer ribbon, click the Delete dropdown, then select Permanently Delete

Running out of Disk Space on the Forms Server