Voided Transactions appearing on General Billing Print Statements

Owned by Knowledge Assistant
Last updated: Nov 21, 2021
1 min read





Description of Issue

Voided Payments showing as recent transactions on Statement



Context

  • Munis

  • General Billing

  • Print Statements

  • XML output

  • ReadyForms



Cause

In this scenario a site might see voided/cancelled payment receipts show on a General Billing Print Statement, although they are not having an impact on the account can still cause confusion. This is due to the program still including the voided/cancelled receipt as a historical payment within the data file that is produced. Please see the resolution section for a workaround and development issued resolution information. 



Resolution

Temporary Workaround

If a site is using ReadyForms, they can disable Include Statement Transactions within Data Display Options in the General Billing Statement ReadyForm Template. These can be found within the ReadyForms Administration program. 

Development Issued Fixes

MUN-423465 (2019.1.22.0)
MUN-425008 (2020.3.0.0A)     
MUN-425009 (2021.1.0.0A)     
MUN-425010 (2021.2.0.0A)     
MUN-425011 (2021.3.0.0A)
MUN-425013 (2022.2.0.0) (QA STILL IN PROGRESS)



Additional Information