Page Unresponsive Error After Munis TCM Update

Owned by Knowledge Assistant
Last updated: Sept 12, 2024 by Moriah Yorkey
1 min read
Description of Issue

After a Munis/TCM update, users see spinning/loading issues within TCM and/or an error when trying to access TCM stating:

Tab Index out of Bounds.
Page Unresponsive
This image is taking a while to load. If you expected the image to load quickly, you can retry. If you expect it to have problems or take a while to load (large image, lots of pages, full color), you can choose to get a download link instead or continue to wait for it to load.

Context

  • Munis

  • Tyler Content Manager

  • TCM

  • Upgrade 

Cause

Possible browser cache issue. 

Resolution

If possible ask the user to open a browser in Incognito mode to log in and see if mappings display in the Choose Document Type list: Run Chrome incognito mode
If this works we would like to coordinate a time to have a CM Development Engineer connect to troubleshoot browser caching issues that occur after a CM update. Please create a case through the Portal. 
If the above is not possible, on each users' workstation, clear the browser cache, specifically for a duration of 'All Time,' for the designated browser being used. 

Additional Information

Master Article - Clear Browser Cache

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