Master Article - Clear Browser Cache

How do I clear the cache in my web browser?

• Microsoft Internet Explorer
• Microsoft Edge
• Google Chrome
• Mozilla Firefox
• Opera
• macOS Safari

Browser may be retaining bad or old data.

If possible ask the user to open a browser in Incognito mode to log in and see if mappings display in the Choose Document Type list: Run Chrome incognito mode
If this works we would like to coordinate a time to have a CM Development Engineer connect to troubleshoot browser caching issues that occur after a CM update. Please create a case through the Portal. 
If the above is not possible, on each users' workstation, clear the browser cache, specifically for a duration of 'All Time,' for the designated browser being used. 

Review the following articles for browser specific steps:

• Clear Browser Cache - Firefox
• Clear Browser Cache - Safari
• Clear Browser Cache - Opera
• Clearing Web Browser Cache - Internet Explorer Microsoft Edge and Google Chrome

• We recommend to use Google Chrome for Munis as of version 2017.1 and higher
• We recommend to use Internet Explorer for Munis in version 11.3 and lower