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Master Article - Clear Browser Cache
Master Article - Clear Browser Cache
Description of Issue
How do I clear the cache in my web browser?
Context
- Microsoft Internet Explorer
- Microsoft Edge
- Google Chrome
- Mozilla Firefox
- Opera
- macOS Safari
Cause
Browser may be retaining bad or old data.
Resolution
If possible ask the user to open a browser in Incognito mode to log in and see if mappings display in the Choose Document Type list: Run Chrome incognito mode
If this works we would like to coordinate a time to have a CM Development Engineer connect to troubleshoot browser caching issues that occur after a CM update. Please create a case through the Portal.
If the above is not possible, on each users' workstation, clear the browser cache, specifically for a duration of 'All Time,' for the designated browser being used.
Review the following articles for browser specific steps:
Additional Information
- We recommend to use Google Chrome for Munis as of version 2017.1 and higher
- We recommend to use Internet Explorer for Munis in version 11.3 and lower
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