How to Unlock or Change User's CM Full Client Account

Description of Issue

A user is attempting to access the CM Full Client and the password is not working or they have been locked out due to too many failed login attempts.
Need to reset the password for a user in CM.
A user has forgotten their CM password.
Unable to use tcmadmin account because it is locked

Unable to update TylerCM master settings. Failed to submit Munis web service URL: Account locked: Too many failed attempts

Context

Cause

The user's current password is not successful in logging them into the CM Full Client or they are otherwise locked out.
The CM database dbo.XUser table lists three or more invalid login attempts for the tcmadmin account.

Resolution

Please contact a system administrator to complete the below steps.

Log in to the CM Full Client with an account that has admin rights : How to Access and Launch the CM Full Client
Navigate to Administration> Security Manager
Locate the affected user ID and double click the user ID to open the record
Select Unlock if the user is locked or has a lock icon in the far right column in Security Manager
If needing to update or change the password, select Change Password
Set a new or temporary password to any letters and a numerical value (ex: password1)
1. There is a maximum character limit of 20 characters and it cannot contain any special characters
Check the User Reset Password? box so that the user is prompted to change their password upon login
If you are resetting a service account such as tylereerpservice, omit step 7
Click ok
Ask the user to log in with password

Additional Information

These steps are applicable if needing to update or unlock the Service Integration Accounts: Content Manager Service Integration Accounts

Knowledge Assistant