Resolution

There are two ways the CM Full Client can be accessed.

From the Tyler Menu:
1. Navigate to System Administration > General Administration > TylerCM for Munis Settings
2. Launch the first Document Explorer URL link in a new tab
3. The CM Full Client launch screen will be presented and can be launched either using the Launch [Site Name] - CM PROD (JLink) (WebStart)
  - WebStart requires Java to be installed on the given workstation, JLink does not
  - In newer CM Versions this landing page lists the Full Client links as 64 or 32 bit versions, use the bit-version in relation to the bit-version of your scan driver as applicable.
From the CM HTML Viewer Panel:
1. From the CM HTML Viewer (when viewing any given document in CM through Munis), select the first part of the URL up to the word viewer
2. Paste this URL into a new tab
3. See step 3 above
Please note: The Content Manger launch page periodically gets reworded or reorganized. Please ensure that the correct bit-version (32- or 64-) is selected that you intend to download and launch.
If the Full Client is not launching or if further assistance is needed beyond the steps provided, please contact CM Support or log a case via the Online Support Client Portal

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