Resolution

Create a case in the support portal with recommended case title below:
1. RFS - Custom Enterprise Forms Template Change
2. RFS - Request for quote for Custom Enterprise Template
  1. Difference between Standard and Custom Enterprise Forms
Fill out the Request for service form: Tyler Forms Request for Form Modification Form
Please include a mock-up, data file, and zip folder containing the current Enterprise Forms Template
1. mockup - an example that illustrates what the final outcome might look like.
2. data file - a data file can be produced by simulating the re-printing of the specific mockup example, but instead of selecting the RF Delivery Definition you would click on Output button then select the "Save" option. This will save the data file to your My Saved Reports screen in Munis, and from there you can export
3. How to export one or all Enterprise Forms templates
Once you have all files, please send a message to technician via case. A KiteWorks link will be sent for secure file upload. If not sent, please request technician to send one.
1. Once the Request is completed, upload this and any other supporting/requested documents to KiteWorks (the link does expire after 30 days)
2. Leave a note in your support portal case stating that forms have been uploaded and be sure to set the case status back to Open

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