How to Access and Launch the TCM Full Client

Owned by Knowledge Assistant
Last updated: Oct 18, 2024
2 min read



Description of Issue

  • What are the steps to access the Content Manager Full Client?

  • I am looking for help getting TCM installed on a new computer

  • How to install Content Manager full Client on a workstation



Context

  • Munis

  • Enterprise ERP

  • CM

  • Content Manager

  • TCM

  • Tyler Content Manager 

  • Full Client



Cause

Instructional



Resolution

There are two ways the CM Full Client can be accessed.

  • From the Tyler Menu:

    1. Navigate to System Administration > General Administration > TylerCM for Munis Settings

    2. Launch the first Document Explorer URL link in a new tab

    3. The CM Full Client launch screen will be presented and can be launched either using the Launch [Site Name] - TCM PROD (JLink) (WebStart)

      • WebStart requires Java to be installed on the given workstation, JLink does not

      • In newer CM Versions this landing page lists the Full Client links as 64 or 32 bit versions, use the bit-version in relation to the bit-version of your scan driver as applicable.

  • From the TCM HTML Viewer Panel:

    1. From the CM HTML Viewer (when viewing any given document in CM through Munis), select the first part of the URL up to the word viewer

    2. Paste this URL into a new tab 

    3. See step 3 above

  • Please note: The Content Manger launch page periodically gets reworded or reorganized. Please ensure that the correct bit-version (32- or 64-) is selected that you intend to download and launch.

  • If the Full Client is not launching or if further assistance is needed beyond the steps provided, please contact TCM Support or log a case via the Online Support Client Portal



Additional Information