Request for Service Signature Change

Description of Issue

Signature Changes for Tyler Forms

Context
  • Request for Service
  • RFS
  • Secure Signature System
  • Secure Print Module
  • Signature Key
  • Request for Service Form
  • KiteWorks
Cause

Adobe, DocOrigin, or Custom ReadyForm needs a new signature or an update to the existing signatures

Resolution
  1. Create a case in the support portal and title the case RFS Signature Change 
  2. A Request for Signature Change form will be sent, including instructions to complete the form, and an instructional document for Signature Digitization
  3. A KiteWorks link will be sent for secure file upload
    1. Once the Request for Service is completed, upload this form to KiteWorks via the link that was sent (the link does expire after 30 days)
    2. Leave a note in your support portal case stating that forms have been uploaded
Additional Information

Tyler Forms Request for Signature Changes Form

Create Digital Signature For Tyler Forms and ReadyForms Instructions

  • Be sure to check one of the boxes for your need-by date for your request
  • If you do not provide an electronic file for your signature(s), there will be a quotable/billable fee for Tyler Forms Design to convert it for you

  • If this request is due to issues with the Signature System or Keys, troubleshooting steps may be found here: Troubleshooting a Signature Key