How to use wireshark to capture network data

Description of Issue

Unable to connect or communicate with remote server

Context
  • ET
  • ExecuTime
Cause

Network configuration is not allowing communication between servers

Resolution
  1. If wireshark is not already installed, download the latest 64 bit windows version from https://www.wireshark.org/download.html
  2. Open command prompt and start a ping to the server you're not able to connect to.
  3. launch wireshark
  4. double click on Ethernet in the middle of the screen
  5. let the capture run for a minute
  6. Hit the Stop button on top menu bar
  7. Select File > Save As 
  8. Provide the saved file to your network admin for troubleshooting
Additional Information