Apply payment to specific charges when making a partial payment towards a bill

Description of Issue

Need to pay specific charges on a bill  when making a payment

Context

Munis

Utility Billing

Payment Entry

Cause


Resolution

Users will need to have the option to Display charge detail distribution when accepting partial or overpayments selected in the Accounts Receivable User Preferences. This can be accessed using the following methods.

From the Tyler Menu using these steps

  1. Tyler Menu > General Revenues or Property Revenues > Accounts Receivable > Setup > Accounts Receivable User Preferences
  2. Search
  3. Enter User Id of user that needs to enter payment in User Code field
  4. Accept
  5. Update
  6. Check option for Display charge detail distribution when accepting partial or overpayments
  7. Accept

From Payment Entry > Bill Information or Bill Inquiry

  1. Click More > Preferences in the Menu
  2. Update
  3. Check option for Display charge detail distribution when accepting partial or overpayments
  4. Accept

Once those options are selected, when users enter a payment amount that is different than the full bill amount and click Accept they will be directed to the Bill Information > Charge Detail Distribution screen where they can manually distribute the payment to the charge codes that they want.

Additional Information