Real estate bill did not move to tax title/tax lien

Bill will not move into tax title or tax lien status 

MUNIS 11.3 or higher

An issue is blocking the bill/parcel from moving to lien status. 

• Check the bill at MUNIS>Property Revenue>Property Tax billing >Northeast > Massachusetts > Tax title Processing and reports > Bill Inquiry. Search for the bill. Check to see if any special condition codes prevent the bill from moving into tax title or tax lien. You can delete or change the special condition code if that is preventing it from moving from moving into tax title/lien status. 
• Then go to MUNIS>Property Revenue>Property Tax billing >Northeast > Massachusetts > Tax title Processing and reports > Titles.  Search for the parcel. If you find the parcel listed in initial status this is the first clue that the status was never switched. Then navigate to the Bills button. If the bill is paid off this confirms that this tax title should show as redeemed. 
• To redeem parcels: Go to MUNIS>Property Revenue>Property Tax billing >Northeast > Massachusetts > Tax title Processing and reports > Update Paid Parcels. Define selection of year and balance to exclude. Then select and output-process. This will change the status of the titles that are initial to redeemed. You can then run the Select New Titles to move bills into initial status.