Description of Issue

Genus 1 biometric reader is not able to identify users.

Context

Cause

Biometric reader needs to be calibrated

Resolution

At the clock, flip the switch on the back of the device to Offline Mode (Reference back label for correct positioning)
Unplug the power from the clock and plug it back in to reboot the device
Wait until Terminal Info? is displayed on the screen
Press the Down Arrow key until Biometric Test is displayed
Press the E key
Press the Down Arrow key until Calibrate Sensor is displayed
Press the E key
Clock should display Sensor Calibrated once complete
Flip the switch on the back of the device to Online Mode (Reference back label for correct positioning)
Unplug the power from the clock and plug it back in to reboot the device back to the application mode

Additional Information

For similar issue with touchtime device, please reference Calibrate TouchTime III Biometric Reader

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