We Encountered a Problem when clicking Benefits in ESS

Description of Issue

Context

Cause

Employee has a "child" Section available to them, however the prerequisite "parent" Section is not available to the employee or associated with the employee

Resolution

Navigate to the program Campaign Manager
- Menu > Human Capital Management > Human Resources > Benefits Administration > Benefits Enrollment > Campaign Manager
Select Search and locate your the campaign for the current year elections
Click the folder for Sections and review each record for the field Can only enroll if enrolled in
- You will want to note each section that requires this definition
Next click Back and select the folder for Employee Benefits Enrollment
Select Search and locate the impacted employee record
Compare the currently elected enrollment choices and confirm that all present choices meet the security as reviewed in Enrollment Sections
To resolve, you will want to either use the Generate Options and perform a Build Current Year Elections OR manually update the election record with the correct elections

Additional Information

Knowledge Assistant