We Encountered a Problem when clicking Benefits in ESS

Owned by Knowledge Assistant
Apr 29, 2021


Description of Issue
  • Employee receive an error when clicking on Benefits in Employee Self Service
Context
  • Munis
  • Human Capital Management (HCM)
  • Employee Self Service (ESS)
  • Employee Benefits Enrollment
Cause
  • Employee has a "child" Section available to them, however the prerequisite "parent" Section is not available to the employee or associated with the employee
Resolution
  1. Navigate to the program Campaign Manager 
    • Menu > Human Capital Management > Human Resources > Benefits Administration > Benefits Enrollment > Campaign Manager
  2. Select Search and locate your the campaign for the current year elections
  3. Click the folder for Sections and review each record for the field Can only enroll if enrolled in
    • You will want to note each section that requires this definition
  4. Next click Back and select the folder for Employee Benefits Enrollment 
  5. Select Search and locate the impacted employee record
  6. Compare the currently elected enrollment choices and confirm that all present choices meet the security as reviewed in Enrollment Sections
  7. To resolve, you will want to either use the Generate Options and perform a Build Current Year Elections OR manually update the election record with the correct elections
Additional Information
  • Please reach out to Munis Human Resources Support with any additional questions