TCM Supported Scanners

Owned by Knowledge Assistant
Last updated: Apr 19, 2024
Description of Issue

What is required for a scanner to be compatible with TCM scanning?

What are the Content Manager scanner requirements?

Context
  • Munis
  • EERP Enterprise
  • Tyler Content Manager
  • Content Manager 
  • TCM
  • CM
  • Scanning
  • TWAIN Driver
  • HTML
  • Full Client
Cause

Seeking scanner requirements to be used with TCM. 

Resolution

Content Manager Scanning Requirements can be downloaded from Community:
https://tylercommunity.tylertech.com/content-manager/m/general_documents
If the link above does not work: 

  1. From Tyler Tech home page navigate to Client Support > Access Tyler Community
  2. Click on Content Manager > Library > General Documents
  3. Click on Content Manager Scanning Requirements to download the document

To summarize the information provided there: 

  • The most basic requirement of Content Manager is that it requires 32-bit or 64-bit TWAIN compatible scanners to scan directly into the application
  • If logging into the Full Client, make sure to chose the 32-bit or 64-bit launch link that matches the scanner driver that has been installed
  • While we cannot guarantee all scanners’ compatibility, most TWAIN compatible scanners work with TCM


Windows Scanning
Web Client – Integrated Viewer and Content Capture

  • The web browser-based client can be used to scan on Windows with a 32-bit or 64-bit TWAIN compatible scanner, and a web browser compatible with the Dynamsoft Dynamic Web TWAIN browser plugin.

Full Client (Java Client)

  • The full client can be used to scan on Windows with a 32-bit or 64-bit TWAIN compatible scanner.


Mac Scanning
Web Client – Integrated Viewer and Content Capture

  • The web browser-based client can be used to scan on Macs with some TWAIN compatible scanners and a web browser compatible with the Dynamsoft Dynamic Web TWAIN browser plugin. 

Full Client (Java Client)

  • The full client cannot be used to scan on a Mac. This is true for hosted and on-premise clients.
Additional Information