Role is showing Menu Security access but user does not show programs in Munis Menu

A user is unable to access some programs in the Munis Menu, but their Role shows they have Menu access under Menu Security. 

• Munis
• User Attributes
• Roles

In User Attributes, the Role had an Effective Start date in the future.

1. Go to User Attributes (System Administration>Security>User Attributes)
2. Search for the user. Click Accept. Click Update. 
3. On the line for the applicable Role under the Effective Start field, click the calendar icon and select a date prior to today. Click Accept. 
4. Have the user refresh their Munis Menu or log out of Munis and back in.