Description of Issue

Payment Entry settlement does not match batch items

Context

Munis
2018.1+
Payment Entry
Settlement

Cause

Added a settlement prior to more payments being entered into Payment Entry batch.

Resolution

If settlement has not been finalized, delete and re-add new settlement.

General Revenues>Payment Processing>Payment Entry
Click Search
Enter Batch Number
Click Accept
Click Settlement
Click Delete
Click Yes to void
Click Add
Review settlement
Click Accept

Additional Information

If number of items still do not match, review batch receipts to review if any payments reversed and reversals in the batch. Those will not be accounted for as they zero each other out for a settlement.

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