No payments are being selected in Web Payments Import for Bridgepay

Description of Issue

After taking payments in CSS, no payments are being selected in Web Payments Import

Context
  • Munis
  • CSS
  • 2017.1 and higher
Cause

The Service ID in the Postback URL is not correct.

Resolution

Navigate to CSS Hosting > Client Configuration > Payment Services 

  1. Click Payment Services
  2. Review Bridgpay and make note of the Service ID.
  3. Click Bridgepay
  4. Click Change
  5. In the PostBack URL field
    1. Update the svc = 'x' to svc = 'Service ID from step 1'
  6. Click Submit
  7. Click Accept

Return to CSS, Process a new payment and Execute Web Payments Import,


Additional Information