Description of Issue

Payments were applied to a wrong bill.

Context

MUNIS 11.3 and higher

Cause

Payments applied to the wrong bill.

Resolution

A reversal and a payment will be needed to fix issue. Ideally if this is between two bills, you will first go into:

Property revenue> payment processing> Bill inquiry. Search for both bills, having two tabs available with both bills in view. Navigate to the History tab on the bill with the wrong payments applied to it. Take note of the receipt number.

Next:

Property Revenue > payment processing > Payment reversal. Add a new batch, then choose Receipt Reversal. Enter the receipt number from earlier. Confirm it is the correct amount and receipt number. If correct click Reverse. Reversal is now complete. Close reversal screen and navigate back to the batch screen. Output process to finish the reversal.

Next:

Property revenue > Payment processing > Payment entry > Add a new batch > Accept. Navigate payment entry to enter a new payment by using Search function. Enter bill information( bill number, year, Accounts Receivable Category are ideal). Bill should be found and confirmed. Payment amount that was reversed out can now be applied to the correct bill.

Now confirm via bill inquiry that both bills have been corrected.

Additional Information

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