Error inserting into errlog table message in Payment Batch Reversal
When running the select step of the Payment Batch Reversal process users receive Error inserting into errlog table error and using List Errors in Payment Batch Reversal does not indicate which receipt(s) are causing the issue.
MunisÂ
Utility Billing
Payment Batch Reversal
versions 2018+
Error is caused by any receipt in the batch that cannot be reversed due the reversal of that receipt causing one or more installments or lines on the Bill to have a paid balance that is less than zero.
This error is due to a transaction that has occurred after the payment was made and that transaction moving the payment or portion of that payment off of the original bill being paid.
Install work ticket corresponding to Munis version - this work ticket addresses the issue with the error appearing and the issue with Munis not generating an error report of the receipts causing the error to occur.
MUN-406885 (2018.1.29.0)
MUN-406886 (2019.1.21.0)
MUN-406887 (2019.1.22.0)
MUN-406888 (2019.3.17.0)
MUN-406889 (2020.3.0.0A)
MUN-389196 (2021.2.0.0)
MUN-406896 (2022.2.0.0)
Work around until corresponding work ticket is available - Contact support for assistance in determining which receipts are causing the error.