MSS Custom permission error in Munis v2019.1

Owned by Knowledge Assistant
Apr 15, 2021
1 min read



Description of Issue
  • When I try to Migrate Users I get an error that says "We Encountered a Problem: "System.Web.HttpUnhandledException" was thrown. Access to the path 'd:/msscustom/prod/documents/migrateexceptions.csv' is denied. System.UnauthorizedAccessEception"
Context
  • Munis v2019.1
  • Munis Self Service (MSS)
  • Employee Self Service (ESS)
  • Migrate User
  • Migrate AD Users
Cause
  • The MSS Custom directory is missing read/write permissions for the Application Identity account. For example "Migrate Ad Users" fails because it doesn't have access to the directory to generate the file msscustom\documents\migrateexceptions.csv
Resolution
  1. Navigate to the ESS Custom directory (the easiest way to get to it is to open IIS, expand the ESS website and explore to the Custom virtual directory, example: D:\msscustom)
  2. Add read/write permissions to the msscustom directory:
    1. Right click the msscustom folder and select properties
    2. Under the security tab, edit the Users group and add read and write permissions - IIS AppPool\<apppoolid>
  3. Test user migration again
Additional Information
  • This is a manual fix for this issue and will be corrected by an update to the way MSS is updated via Tyler Deploy
  • Please reach out to Tyler Systems Management with any additional questions