How to CSS payments flow into Munis

How do payments flow from CSS into Munis?

• Munis
• CSS
• Citizen Self Service
• Accounts Receivable

1. Customers will be sent from Citizen Self Service to the Payment Vendor to process the credit card or e-check payment
   
   • At this time, the system will have recorded a pending web payment indicating which bill(s) have been selected to be paid and the amounts
2. Upon completion of the payment, the customer will be redirected to a confirmation page
   • The payment vendor will pass a confirmation back into Munis through CSS on the backend
3. Upon a successful payment, both CSS and Munis will display messages indicating the bills have a pending web payment that has yet to be applied
4. To apply the payment(s) to the bill(s), utilize the Web Payments Import program
   • The program can be found at General Revenues > Payment Processing > Web Payments Import
5. After the application of the payments, the pending web payment messages will be removed from CSS and Munis