Description of Issue

How do payments flow from CSS into Munis?

Context

Cause

Resolution

Customers will be sent from Citizen Self Service to the Payment Vendor to process the credit card or e-check payment
- At this time, the system will have recorded a pending web payment indicating which bill(s) have been selected to be paid and the amounts
Upon completion of the payment, the customer will be redirected to a confirmation page
- The payment vendor will pass a confirmation back into Munis through CSS on the backend
Upon a successful payment, both CSS and Munis will display messages indicating the bills have a pending web payment that has yet to be applied
To apply the payment(s) to the bill(s), utilize the Web Payments Import program
- The program can be found at General Revenues > Payment Processing > Web Payments Import
After the application of the payments, the pending web payment messages will be removed from CSS and Munis

Additional Information

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