Next Payment Cash Receipt Number After Upgrade

Owned by Knowledge Assistant
Last updated: Apr 16, 2021
Description of Issue

Next Cash Receipt Number Wrong after Upgrade

Cant change the Next Cash Receipt Number

Next Cash Receipt Number Greyed Out

Context
  • Munis
  • Accounts Receivable
  • Cash Receipt Number
  • 2018.1 and Higher
Cause

This scenario may present itself after an upgrade to a v12 (2018.1+) version of Munis where the sites Next Cash Receipt Number will change and in these versions this field is locked down. 

Resolution
  1. Clerks should stop taking Payment in Munis Payment Entry.
  2. Document what the incorrect Next Cash Receipt Number is and determine what the Next Cash Receipt Number should be.
  3. Contact Munis Support for assistance via Munis Support Portal or by Phone. 
Additional Information