Work Orders created from Enterprise Service Requests show incorrect timestamp in comments

Owned by Knowledge Assistant
Last updated: Jun 08, 2023
1 min read



Description of Issue

Enterprise Service Requests that create a work order are displaying an incorrect time stamp on the work order comments. 

  • Work Order Management shows 00:00

  • Field Work shows 12:00 AM



Context

  • Enterprise Service Requests

  • ESR

  • Enterprise Asset Management

  • EAM



Cause

Defect



Resolution

Install MUN-463647 once it becomes available

Workarounds:

  • In Work Order Management > Miscellaneous tab the Audit section correctly displays date and time

  • In Field Work > Assignment/Date the Creation Date correctly displays the date and time



Additional Information