Credits Not Moving To New Bill

Users are trying to move a credit amount on an older bill to the most recent bill, but Apply Credits and Deposits is not selecting the credit to be moved. 

• Utility Billing

• Apply Credits and Deposits 

• Credit Amount

Credits are not being moved to the most recent bill because the bill does not have a balance due that the credits can apply too. 

Users will need to wait for the next billing cycle to complete so the customer has a new bill that will have a balance due. Once the new bill is created, users can run apply credits to move the credits to the newest bill.