Published Jun 05, 2023

Credits Not Moving To New Bill



Description of Issue

Users are trying to move a credit amount on an older bill to the most recent bill, but Apply Credits and Deposits is not selecting the credit to be moved. 



Context

  • Utility Billing

  • Apply Credits and Deposits 

  • Credit Amount



Cause

Credits are not being moved to the most recent bill because the bill does not have a balance due that the credits can apply too. 



Resolution

Users will need to wait for the next billing cycle to complete so the customer has a new bill that will have a balance due. Once the new bill is created, users can run apply credits to move the credits to the newest bill. 



Additional Information












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