Resolution

Navigate to Property Revenues > Utility Billing > Bill Processing > Bill Run Process
Click Search and find the Bill Run that needs to be reversed
Click Apply Credits/Deposits
Click Define, then enter the applicable information, then click Accept
Click Reverse, then Select, then Execute
After the process completes, save the report as needed.
Click Back until you are returned to the main Bill Run Process screen
The Apply Credits/Deposits arrow should now be green

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