Utilities Access payments not hitting EERP

Owned by Knowledge Assistant
Last updated: Jun 08, 2023
1 min read



Description of Issue

Utility Access payments appear to process successfully but doesn't make it to EERP

UA Backstage InSite logs Error pushing payment XXXX-XXXX-XXXX-XXXX-XXXX The underlying connection was closed: An unexpected error occurred on a send. The underlying connection was closed: An unexpected error occurred on a send.



Context

  • Tyler Payments

  • Utility Billing

  • Utility Access

  • SaaS

  • F5



Cause

SaaS F5 requires Tyler Networking team to open Municipal Online Payments access to the EERP Application server



Resolution

Reach out to SaaS TSM for assistance from the Support Portal



Additional Information