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Utilities Access payments not hitting EERP
Utilities Access payments not hitting EERP
- Knowledge Assistant
Owned by Knowledge Assistant
Description of Issue
Utility Access payments appear to process successfully but doesn't make it to EERP
UA Backstage InSite logs Error pushing payment XXXX-XXXX-XXXX-XXXX-XXXX The underlying connection was closed: An unexpected error occurred on a send. The underlying connection was closed: An unexpected error occurred on a send.
Context
Tyler Payments
Utility Billing
Utility Access
SaaS
F5
Cause
SaaS F5 requires Tyler Networking team to open Municipal Online Payments access to the EERP Application server
Resolution
Reach out to SaaS TSM for assistance from the Support Portal
Additional Information
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