General Ledger Journal Lock



Description of Issue

Error trying to modify entry in General Ledger Journal Entry/Proof: System Could not lock record, already locked by another user

  • Error inserting gljetrnd - status: -6372 [ISAM -50000]
    Lock request time out period exceeded
    System Log Id: #

  • System Log Message: Insert 860



Context
  • General Journal Entry/Proof

  • Error Message

  • Timeout 



Cause

System locks are usually caused by another user trying to update the same entry.



Resolution

To clear the Lock:

  1. Check to ensure that other users on site aren't working on this journal. If they are, have them close out of the Journal Entry program.

  2. Close and Reopen the General Journal Entry program and try modifying this journal again.

If error still occurs try Logging out of Munis entirely, wait 10-15 minutes and retry.



Additional Information