Credit On An Internal Bill

An internally billed customer has a bill that now has a credit on it.

Utility Billing

An adjustment on an internal bill can create a credit on the bill.  Since internal bills are paid during the Generate AR step, Apply Credits/Deposits is not able to move the credit.

Options are to either refund the amount through Bill Refund Processing program and void any AP Checks, or write it off through the Over-Short Adjustment Process:

• Bill Refund 
  • How to Refund a Bill
• Write off the amount
  • Over-Short Adjustment Process or Write Off Guide