Utility Billing Internal Billing Reversal

Steps to reverse an Internal Billing transaction in Utility Billing.

• Utility Billing

• Internal Billing

• Generate AR

Instructional

Receipts for Internal Billing are created during the Generate AR step of the bill run.  To reverse these receipts a Reversal will need ran in the Generate AR step in the completed Bill Run.  If the Apply Credits/Deposits step was completed, it will need to be reversed first.  Any payments and adjustments applied to any other bills within the Bill Run will then need to be reversed.

1. Navigate to Property Revenues > Utility Billing > Bill Processing > Bill Run Process

2. Click Search and find the Bill Run that needs to be reversed

3. If Apply Credits/Deposits was run, click that step, then follow the article below, starting with Step 3:

   1. Reverse Apply Credits Deposits in Bill Run

4. Click Generate Accounts Receivable

5. Click Define and fill in the Reference Field, then click Accept

6. Click Reverse AR. If no payments and/or adjustments have been applied, The process will complete.  Click Back and the Generate AR step will have a green arrow

   1. If payments and/or adjustments have been applied to any bills, you will receive a pop up message Reversal can not be processed. One or more bills in the run and commitment have subsequent activity that must be reversed prior to reversing Generate AR.

   2. Click Continue and bill/batch information will display.  These are the items that need to be reversed

   3. When these have been reversed, click Back to return to the main Bill Run Process screen and repeat step 6

   4. Keep repeating this cycle until all items have been reversed.

Note that reversing the Generate AR step of the bill run may not be feasible if there has been substantial activity on the bill run.