Master Article - Reverse Payments

• Payments have been entered and need to be deleted or reversed. There is no way to delete entered payments, but all payments can be reversed, which achieves the same objective of removing the payment. 
• There are duplicate payments in a batch and one needs to be removed. 

• Accounts Receivable (AR) 
• General Billing
• Property Tax Billing
• Community Development
• Utility Billing
• Payment Reversals (arrefrev)
• Payment Batch Reversal (arrevbth)

• Payments have been entered and need to be reversed due to changes or a mistake. 
• Payments were made to the wrong account or customer and need to be reversed prior to applying to the correct account or customer. 

Payment Reversal Guides:

• To reverse a single unposted payment: Reversing Unposted Payments
• To reverse an entire posted or unposted payment batch: Payment Batch Reversals
• To reverse a single posted payment: Reversing Posted Payments
• To reverse a single unposted Payment Plan payment, please see: Reverse an unposted Payment Plan receipt
• To reverse a single posted Payment Plan payment, please see: Reverse a posted Payment Plan receipt

FAQ:

• Reversing this receipt would cause one or more installments or lines on the Bill to have a negative paid balance
• Accidentally waived interest and need to reverse the WAV Adjustment
• Receipt has been submitted to workflow and cannot be reversed error in Payment Entry

For additional assistance please contact the appropriate Accounts Receivable Support Team: How to determine the correct Accounts Receivable support team to assist with an issue