Description of Issue

Payments have been entered and need to be deleted or reversed. There is no way to delete entered payments, but all payments can be reversed, which achieves the same objective of removing the payment.
There are duplicate payments in a batch and one needs to be removed.

Context

Cause

Payments have been entered and need to be reversed due to changes or a mistake.
Payments were made to the wrong account or customer and need to be reversed prior to applying to the correct account or customer.

Resolution

Payment Reversal Guides:

To reverse a single unposted payment: Reversing Unposted Payments
To reverse an entire posted or unposted payment batch: Payment Batch Reversals
To reverse a single posted payment: Reversing Posted Payments
To reverse a single unposted Payment Plan payment, please see: Reverse an unposted Payment Plan receipt
To reverse a single posted Payment Plan payment, please see: Reverse a posted Payment Plan receipt

FAQ:

Additional Information

For additional assistance please contact the appropriate Accounts Receivable Support Team: How to determine the correct Accounts Receivable support team to assist with an issue

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