Resolution

It is recommended that the below resolution be attempted by a Tyler support tech

In the event that an approver is unable to approve a payment batch via the Hub Approvals card and/or via the Approve button on the Payment Entry batch header screen, the Resubmit button can be clicked to generate a new pending action.

If Resubmit fails to generate a new pending action (or if the function is unavailable), a system administrator can navigate to System Administration > Workflow Administration > Pending Actions (Administration Mode) to copy an existing pending action into the same, or another approver's username.

Click Search
Enter the Process (PEA), Approver, and/or Active (date)
Click Update
Delete data from the Active field, change Rule Type to Notify and click Accept
Click Copy
In the Copy Pending Action To... screen, select the approver. Note that if the Active data has not been deleted from the original record, user will receive message The model record is 'active.' The step number must be greater than 1. It is important not to enter a step higher than the original pending action here. As long as the the Active data has been deleted from the original record, a higher step will not be required here. Enter same or lower value.
Click Accept
With the newly created record selected, click Update
Enter today's date in the Active field, adhering to MMDDYYYY format
Enter a time in the next field directly to the right, adhering to HH:MM:SS.FFF format
Change Rule Type to Approve
Change the Approver field to a different approver if desired (user does not have to be a PEA approver, specifically), or leave as the same approver
Click Accept
The approver should now try and approve the pending action via their Hub Approvals card, via the Approve button on the Payment Entry batch header, or just Output-Release the batch. If the approver clicks Output-Release to resubmit the batch into workflow, they should then check that the Approve button has become active on the Payment Entry batch header screen and click it. If an error message is received when approving via the Hub Approvals card, try Output-Releasing the batch directly from Payment Entry, and/or clicking Approve on the batch (if applicable).

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