Cannot see Misc Cash Receipt Attachments Since Upgrade

Owned by Knowledge Assistant
Last updated: Mar 11, 2024 by Moriah Yorkey
1 min read
Description of Issue

Old Receipt Attachments missing.

Can't see legacy receipts in new version.

TCM receipts attachments from old version are unavailable.

Misc Receipt Mapping Deleted.

Context

  • Munis

  • EERP

  • Payment Processing

  • Receipt Attachments

  • v2019.1+

  • TCM

  • Content Manager

Cause

In the new version, mapping keys are stored with different information on Category 02 receipts. In the new version, TCM uses a receipt's Bill Number to xconfuigure mapping, but legacy Misc Cash receipts do not have a bill number. Users will find they can not see attachments in the Receipts  program. 

Resolution

In order to restore mappings a utility must be run to set Bill Number equal to Receipt Number.
Please reach out to Support to run the utility. 

Additional Information

Please reach out to support for additional information.Â